The ‘abusive’ JOKE that got a man banned for life from a Hilton Hotel


Advice: Know your audience. That is the number one rule in joking around. I guess practical joker, Jason Payne missed the memo when he sent an online joke while booking his hotel.

Jason Payne

A practical joker has been banned from a Hilton Hotel for life after leaving an ‘abusive’ joke on its online booking system. Software consultant Jason Payne said he never expected the tasteless comment to be seen by staff, after responding that he had a ‘large snake in his trousers’ to a question about pets. He said it was the only pet he had, adding ‘hope that’s OK’. Mr Payne, 35, said he was surprised when the receptionist at the Hilton Hotel in Basingstoke starting laughing when he checked in on February 8, as he hadn’t expected his comment to be read.

‘The woman at the reception just suddenly burst out laughing hysterically and appeared very amused,’ he said.

However, Payne, who was staying at the hotel for the night for a friend’s birthday, received an email days later, banning him for life from staying at the hotel. In her correspondence, Cathrin Wurst, the hotel’s front manager, said staff had been put in an ‘uncomfortable situation’, and said the hotel was unwilling to accept ‘abusive language’.

The email added: ‘After your recent stay with us here at the Hilton Basingstoke Hotel, I am sending you this email in regards to comments found on the booking. ‘As an employer, we are not willing to accept that our team members are ever put in an uncomfortable situation, due to the abusive language a guest uses talking to them, writing to them or even on the booking form they fill in online. As you will understand, the booking comment made on your booking: “There’s a large trouser snake in my trousers. Hope that’s OK” is neither appropriate when making a hotel booking, nor is it funny.

In response, Mr Payne said: ‘I think she’s a fuddy-duddy, taking really what was a puckish remark far too seriously, and she has no sense of humour.
In a statement, the hotel chain confirmed the incident took place and said the decision was taken ‘at the discretion of the hotel team’. The statement added: ‘Hilton Basingstoke continues to operate a legitimate pet-friendly policy, and the guest is welcome to check in at the many other properties in the Hilton Worldwide portfolio.’

I’m glad that Mr. Payne’s illegitimate pet didn’t ruin it for all of us and the Hilton hotel chain still allows their “legitimate pet-friendly policy”.

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